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How it works

A simple, structured way to look after your website.

No complicated portals, no mystery retainers. Just a clear process: we understand your site, stabilise it, then keep it healthy month after month.

You always know what we are working on, what we have finished and what we recommend next — in plain language, not technical jargon.

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What you can expect from us
  • Honest feedback if your site needs bigger work first.
  • Clear scope before we start, no surprise invoices.
  • Short, focused updates instead of long unreadable reports.

Most clients feel calmer about their website within the first few weeks because someone is finally “owning” it for them.

The 3 steps we follow with every website

Whether you need a one off fix or a monthly plan, we move through the same simple structure.

Step 1
Understand and access

We start by understanding your business, your website and your current pain points.

  • We ask for your website URL and platform.
  • We gather access details safely and securely.
  • We note what is urgent and what can wait.
Step 2
Stabilise and fix

We fix what is obviously broken and put basic protections in place.

  • We sort out urgent errors and broken functions.
  • We make sure backups and monitoring are working.
  • We highlight any risks that need a separate project.
Step 3
Maintain and improve

Once things are stable, we move into structured ongoing care.

  • We follow a regular update and check routine.
  • We handle small requests as they come in.
  • We suggest improvements only when they make sense.

What the first 30 days usually look like

The first month is about getting control of your website, removing surprises and building a rhythm that fits how your business runs.

  • Week 1: Access, quick health check, urgent issues handled.
  • Week 2: Backups, monitoring and update routine set up.
  • Week 3: Performance and security review at a practical level.
  • Week 4: First summary sent and next steps discussed.

If your site is in good shape already, this first month is lighter. If it needs more work, we discuss that clearly before going further.

What we need from you
  • Your website URL and hosting / platform details.
  • Access to your CMS, hosting or control panel (shared securely).
  • A short list of what worries you most about the site today.
What you get from us
  • A clear point of contact for website issues.
  • Short updates when something important is done.
  • Simple explanations of risks and options, in business language.

How you send requests and changes

You should not have to learn a new tool just to ask for a change. We keep communication as simple as possible.

  • Simple support requests: send an email or use a short form.
  • Content and product updates: send a document or spreadsheet.
  • Urgent issues: use a clear subject line so we can prioritise.

If you prefer a specific tool (like a project board or chat), we can discuss that once we know your workflow.

How we prioritise work
  • Problems that stop the site working or taking payments come first.
  • Then we handle important but non-urgent tasks, like speed or security.
  • Finally, we fit in nice-to-have changes around the essentials.

We will tell you if a request needs extra budget or a mini-project instead of being part of normal maintenance.

Want to walk through this for your own site?

Share your website link and a short note about your situation. We will map this process to your site and suggest a starting point.

Talk through the process
No obligation, just a clear conversation.